Crisp key facts
Last updated- Headquarters
- France (FR)
- Ownership
- Independent
- Deployment
- SaaS
- Open source
- No
- US Cloud Act exposure
- Low (no US parent)
- Replaces
- Intercom, Drift
About Crisp
Crisp provides an all‑in‑one customer communication platform that centralizes conversations from multiple channels into a shared inbox. Teams can deploy a website chat widget, manage email, WhatsApp, Messenger and other channels, and build a branded knowledge base to help customers self‑serve. Built‑in Support CRM and analytics give context and performance insights across interactions. The service emphasizes AI capabilities, including AI Agents built via a no‑code workflow builder, smart replies, auto‑summaries, writing tools, and a support copilot trained on your content. Automations let teams speed up replies and reduce manual work, with templates to accelerate setup. Crisp targets customer support, marketing, and inbound sales use cases.