Custify key facts
Last updated- Legal entity
- Custify SRL
- Headquarters
- Germany (DE)
- Ownership
- Independent
- Founded
- 2017
- Data hosting
- Germany
- Infrastructure
- AWS (implied by typical SaaS stacks, though only Germany location is confirmed)
- Deployment
- SaaS
- Open source
- No
- US Cloud Act exposure
- Low (no US parent)
- Certifications
- ISO/IEC 27001
- Replaces
- Gainsight, Totango by ChurnZero, Planhat Labs AB (Planhat), Catalyst Software, ClientSuccess
About Custify
Custify is a specialized Customer Success Management (CSM) platform headquartered in Romania with a strong focus on the European market and data privacy. It is designed specifically for B2B SaaS companies to help them reduce churn, improve net promotion scores (NPS), and drive expansion revenue. The platform consolidates data from various sources—including CRMs, support tools, and product usage data—to provide a unified 360-degree view of the customer. The service stands out for its proactive approach, utilizing real-time health scoring to alert success managers when a customer is at risk or ready for an upsell. By automating repetitive tasks through 'playbooks,' teams can scale their operations without losing the personal touch. Custify prioritizes security and compliance, hosting all customer data in Germany to leverage stringent EU data protection laws and maintaining ISO 27001 certification.
Alternative to
Target Segments
Deployment Options
Hosting & Security
AWS (implied by typical SaaS stacks, though only Germany location is confirmed)