HALO AI key facts
Last updated- Legal entity
- CM.com N.V.
- Headquarters
- Netherlands (NL)
- Ownership
- Part of CM.com N.V. (Publicly listed)
- Founded
- 1999
- Data hosting
- Netherlands
- Infrastructure
- Self-hosted (Privately owned datacenters)
- Deployment
- SaaS
- Open source
- No
- US Cloud Act exposure
- Low (no US parent)
- Certifications
- ISO certified, PCI-DSS certified (for payments), GDPR compliant
- Replaces
- Twilio, Salesforce Service Cloud AI, Zendesk AI, Infobip, Ada Support AI
About HALO AI
CM.com is a global leader in cloud software (CPaaS) that specializes in conversational commerce. Their HALO platform, launched in 2025, represents their evolution into Agentic AI, allowing enterprises to deploy AI agents that handle complex customer interactions, transactions, and support requests autonomously. The service integrates messaging, payments, and ticketing into a single AI-driven ecosystem. Headquartered in the Netherlands and listed on Euronext Amsterdam (CMCOM), the company operates its own private cloud infrastructure rather than relying on US-based hyperscalers. This sovereign approach to infrastructure, combined with their extensive experience in telecom and payment security, positions them as a robust EU alternative to US-based communication and AI giants. Their platform serves a global market with a specialized focus on retail, banking, and logistics sectors.
Alternative to
Target Segments
Deployment Options
Hosting & Security
Self-hosted (Privately owned datacenters)
Key Features
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