Kiravo key facts
Last updated- Legal entity
- Kiravo GmbH
- Headquarters
- Romania (RO)
- Ownership
- Independent
- Founded
- 2023
- Data hosting
- Germany
- Infrastructure
- Hetzner Cloud and AWS Frankfurt (eu-central-1)
- Deployment
- SaaS
- Open source
- No
- US Cloud Act exposure
- Exposed
- Certifications
- ISO 27001 certified (certificate #DE-25-01-22), EU Cloud Code of Conduct compliant
- Replaces
- Intercom, Zendesk AI Service, Gorgias, Ada AI, Forethought, Drift
About Kiravo
Kiravo is a Berlin-based AI technology company that specializes in autonomous customer support agents for B2B enterprises. Their platform, the Kiravo AI Agent, is designed to automate up to 70% of customer inquiries across multiple channels including web, telephony, and messaging apps. The service distinguishes itself from US-based competitors by focusing on European data sovereignty, providing low-latency performance for EU users, and ensuring high accuracy for European languages. The platform utilizes a hybrid infrastructure, leveraging German provider Hetzner Cloud for core services and AWS Frankfurt for scalable compute. By employing fine-tuned European Llama models and offering self-hosted options for highly regulated industries, Kiravo positions itself as a secure, GDPR-first solution for mid-sized e-commerce, SaaS, and service businesses. Their transparent, usage-based pricing and native integrations with popular e-commerce and helpdesk tools make it a direct alternative to global leaders like Intercom and Zendesk.
Alternative to
Target Segments
Deployment Options
Hosting & Security
Hetzner Cloud and AWS Frankfurt (eu-central-1)
Key Features
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