Parloa key facts
Last updated- Legal entity
- Parloa GmbH
- Headquarters
- Germany (DE)
- Ownership
- Independent
- Founded
- 2018
- Data hosting
- Germany
- Infrastructure
- Cloud-based (unspecified)
- Open source
- No
- US Cloud Act exposure
- Exposed
- Certifications
- ISO 27001:2022, ISO 17442:2020, SOC 2 Type 1 & Type 2, PCI DSS, HIPAA, DORA
- Replaces
- Intercom, Ada, Zendesk AI, Google Cloud Contact Center AI (CCAI), AWS Lex
About Parloa
Parloa is a leading European AI Agent Management Platform designed to help enterprises automate complex customer service interactions. The platform enables companies to design, build, and orchestrate sophisticated AI agents that handle voice and chat inquiries with natural language understanding. It is specifically built for high-volume environments like insurance, finance, and e-commerce, where reliability and compliance are critical. The platform distinguishes itself by offering a full lifecycle management suite for AI agents, including simulation engines for testing thousands of synthetic conversations and LLM-based evaluation metrics. Parloa emphasizes digital sovereignty and enterprise-grade security, offering features like PII redaction and role-based access controls to meet strict European data protection standards and the requirements of the EU AI Act.
Alternative to
Hosting & Security
Cloud-based (unspecified)
Key Features
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