Puzzel key facts
Last updated- Legal entity
- Puzzel AS
- Headquarters
- Norway (NO)
- Ownership
- Independent
- Founded
- 1999
- Deployment
- SaaS
- Open source
- No
- US Cloud Act exposure
- Low (no US parent)
- Replaces
- Genesis Cloud, Five9, Talkdesk, Zendesk Talk, Salesforce Service Cloud, Twilio Flex
About Puzzel
Puzzel is a European provider of cloud contact center solutions (CCaaS) centered on an AI-native customer experience (CX) ecosystem. The platform is designed to unify various communication channels—including voice, email, SMS, and social media—into a single agent interface. By integrating AI-powered features like real-time agent guidance (Co-Pilot), automatic transcription (Conversational Intelligence), and virtual agents, Puzzel aims to reduce administrative burdens and improve response times. The service is primarily targeted at medium to large enterprises in highly regulated or customer-intensive industries such as banking, insurance, public sector, and retail. With over 25 years of experience and a strong presence in the Nordic region and the UK, Puzzel focuses on 'Nordic values' of simplicity and trust, positioning itself as a sovereign European alternative to major US-based contact center platforms.