Userlike key facts
Last updated- Legal entity
- Userlike UG (haftungsbeschränkt)
- Headquarters
- Germany (DE)
- Ownership
- Independent
- Data hosting
- Germany
- Infrastructure
- Amazon S3/CloudFront (Widget), German ISO 27001 Data Centers (Personal Data)
- Open source
- No
- US Cloud Act exposure
- Exposed
- Certifications
- ISO/IEC 27001 (Data Centers)
- Replaces
- Intercom, Zendesk Chat, LiveChat Inc, Drift, Freshchat
About Userlike
Userlike is a prominent European customer messaging platform that enables businesses to connect with their customers via website chat and mobile messaging apps. The service emphasizes data protection and is built specifically to meet strict European GDPR requirements, making it a popular choice for data-sensitive industries in the EU. The platform provides a unified dashboard where support agents can handle inquiries from various channels including Telegram, WhatsApp, and Facebook. It offers advanced automation through its own bot language and API integrations, allowing for sophisticated routing and lead generation workflows. While it utilizes global CDN services for performance, all personal customer data is stored and processed within ISO-certified data centers in Germany.
Alternative to
Hosting & Security
Amazon S3/CloudFront (Widget), German ISO 27001 Data Centers (Personal Data)