Capsule CRM key facts
Last updated- Legal entity
- Capsule CRM
- Headquarters
- United Kingdom (GB)
- Ownership
- Independent
- Founded
- 2009
- Data hosting
- United Kingdom, United States
- Deployment
- SaaS
- Open source
- No
- US Cloud Act exposure
- Exposed
- Replaces
- Salesforce CRM, HubSpot CRM, Pipedrive CRM, Zoho CRM, Microsoft Dynamics 365 Sales
About Capsule CRM
Capsule CRM is a Manchester-based customer relationship management provider that focuses on delivering a balanced experience between overly simple spreadsheets and excessively complex enterprise CRM systems. Founded in 2009, the company follows a 'small giants' philosophy, prioritizing product quality and sustainable independent growth over rapid venture-backed expansion. It serves over 11,000 customers globally, ranging from solopreneurs to established SMEs. The platform centralizes communication, sales pipelines, and task management. Following its 2022 acquisition of Transpond, Capsule integrated more robust marketing automation and email capabilities into its ecosystem. It emphasizes ease of use, with quick onboarding and a lean interface that supports daily operations without the overhead of more complex competitors. While headquartered in the UK, the company maintains a distributed team across Europe and the US.