LiveAgent key facts
Last updated- Legal entity
- Quality Unit, s.r.o.
- Headquarters
- Slovakia (SK)
- Ownership
- Part of Quality Unit, s.r.o.
- Founded
- 2004
- Data hosting
- Slovakia, Ukraine, United States
- Infrastructure
- Tier III+/IV Data Centers (e.g., Linode/Akamai, AWS mentioned in technical docs)
- Deployment
- SaaS
- Open source
- No
- US Cloud Act exposure
- Exposed
- Certifications
- ISO 27001, PCI DSS, SSAE-16
- Replaces
- Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Help Scout
About LiveAgent
LiveAgent is a comprehensive customer support platform developed by Quality Unit, s.r.o., headquartered in Bratislava, Slovakia. Since its launch, it has evolved from a live chat tool into a full-scale omnichannel help desk that integrates email, chat, social media, and telephony into a single universal inbox. The platform is designed to scale from small businesses seeking affordable ticketing to large enterprises requiring complex call center capabilities and automation. The service emphasizes European data protection standards, maintaining full GDPR compliance and utilizing Tier III+ and IV data centers. With over 200 integrations and a feature-rich environment including gamification, reporting, and AI-driven enhancements, LiveAgent positions itself as a robust EU-based alternative to major US-centric support platforms. Its dual presence in Slovakia and Ukraine, along with a secondary US office, allows it to provide 24/7 support while remaining anchored in European legal and operational frameworks.
Alternative to
Target Segments
Deployment Options
Hosting & Security
Tier III+/IV Data Centers (e.g., Linode/Akamai, AWS mentioned in technical docs)