Smartsupp key facts
Last updated- Legal entity
- Smartsupp.com, s.r.o.
- Headquarters
- Czech Republic (CZ)
- Ownership
- Part of ABUGO Group
- Founded
- 2013
- Data hosting
- EU (any EU region)
- Infrastructure
- Cloud-based (EU servers)
- Deployment
- SaaS
- Open source
- No
- US Cloud Act exposure
- Low (no US parent)
- Replaces
- Intercom, LiveChat, Zendesk, Tidio
About Smartsupp
Smartsupp is a customer communication platform that helps online businesses increase sales and improve support through live chat, chatbots, and AI. It unifies conversations from website chat, Facebook Messenger, WhatsApp, and email into a single dashboard and provides tools to automate engagement, collect leads, and assist shoppers in real time. The platform includes Mira AI, an AI shopping assistant that learns from your site, FAQs, and product feeds to recommend products, answer common and technical questions, and hand off to human agents when needed. Teams can manage agents, set office hours, track performance, view visitor histories and site journeys, customize the chat widget to match their brand, and collect/export leads to CRMs.
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Target Segments
Deployment Options
Hosting & Security
Cloud-based (EU servers)