osTicket key facts
Last updated- Legal entity
- Enhancesoft (Steward of the project)
- Headquarters
- United Kingdom (GB)
- Ownership
- Part of Enhancesoft
- Founded
- 2003
- Data hosting
- Customer-defined
- Infrastructure
- Self-hosted by user
- Deployment
- Self-hosted
- Open source
- Yes
- US Cloud Act exposure
- Low (no US parent)
- Replaces
- Zendesk, Freshdesk, Zoho Desk, Jira Service Management
About osTicket
osTicket is a popular open-source help desk software used by thousands of organizations worldwide. It seamlessly integrates inquiries created via email, phone, and web-based forms into a single, multi-user web interface. Designed to be lightweight and highly customizable, it allows organizations to manage, organize, and archive all support requests and responses in one place while providing customers with the accountability and responsiveness they deserve. The software is built on PHP and MySQL, making it compatible with most standard web hosting environments. Because it is open-source, it offers significant flexibility for developers to create plugins or themes, though it requires more hands-on management than SaaS-based competitors. It is particularly favored by IT departments and small-to-medium businesses looking for a cost-effective, transparent, and sovereign way to manage their support operations without recurring licensing fees.
Alternative to
Target Segments
Deployment Options
Hosting & Security
Self-hosted by user