OTRS key facts
Last updated- Legal entity
- OTRS AG
- Headquarters
- Germany (DE)
- Ownership
- Part of Independent
- Founded
- 2003
- Data hosting
- Germany
- Infrastructure
- Self-hosted/Managed (Details not specified)
- Deployment
- SaaS, Self-hosted
- Open source
- No
- US Cloud Act exposure
- Low (no US parent)
- Replaces
- Zendesk, ServiceNow, Jira Service Management, Freshservice, Salesforce Service Cloud
About OTRS
OTRS AG is a German technology company headquartered in Oberursel, specializing in solutions for structured communication and process management. Originally founded as an open-source project named 'Open Ticket Request System', the company has evolved into a global provider of enterprise-grade service management software. It is publicly listed on the Frankfurt Stock Exchange and serves a significant portion of the DAX 30 companies. The OTRS suite facilitates help desk operations, IT service management, and general business process automation. While maintaining its open-source roots, the company primarily focuses on its OTRS Business Solution™ and managed cloud environments. These offerings provide enterprises with additional security features, professional support, and managed infrastructure, catering to high-compliance sectors like aviation, telecommunications, and government.
Alternative to
Target Segments
Deployment Options
Hosting & Security
Self-hosted/Managed (Details not specified)