Zammad key facts
Last updated- Legal entity
- Zammad GmbH
- Headquarters
- Germany (DE)
- Ownership
- Independent
- Data hosting
- EU (any EU region)
- Infrastructure
- unknown
- Deployment
- SaaS, Self-hosted
- Open source
- Yes
- US Cloud Act exposure
- Low (no US parent)
- Certifications
- ISO 27001 (Data Center)
- Replaces
- Zendesk, Freshdesk, Jira Service Management, Salesforce Service Cloud
About Zammad
Zammad is an open-source helpdesk and service-desk system designed to centralize customer requests from various channels including email, telephone, chat, and social media. It provides a web-based interface for teams to manage tickets, collaborate via internal notes, and automate workflows with templates and reporting tools. Based in Germany, Zammad offers both a managed SaaS solution hosted in German data centers and a self-hosted version for maximum data sovereignty. The platform includes enterprise-grade features such as single sign-on (SAML, OpenID Connect), audit logs, and a built-in knowledge base for self-service support.
Alternative to
Target Segments
SMBEnterprisePublic Sector
Deployment Options
SaaSSelf-hosted
Hosting & Security
Infrastructure
unknown
Certifications
ISO 27001 (Data Center)
Key Features
Ticket assignment and prioritization
Full-text search
Knowledge base
Two-factor authentication
Shared ticket workflows